Technical Standard

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This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.

All current amendments available at time of purchase are included with the purchase of this document.

Product Details

Published:

03/31/2022

ISBN(s):

9780539208115

Number of Pages:

42

File Size:

1 file , 2 MB

Same As:

ISO/IEC TS 20000-5:2022

Product Code(s):

30450290, 30450290, 30450290

Note:

This product is unavailable in Ukraine, Russia, Belarus